Customer Service

BlazeSoft players management platform includes is an end to end customer care solution based on multi- channel case handling including: SLA management, entitlements, notifications and escalation mechanism, and knowledge management.

Built-in case management system can be utilized as a simple ticketing system or as a very sophisticated case management platform. Including advanced enterprise-level features.

  • SLA and OLA management
  • Priority management
  • Support articles
  • Customers web portal
  • Email2Case mechanisms
  • Smart assignment to relevant team member
  • Auto response to customer
  • Issues categorization
  • Reporting and segmentation
  • Moreā€¦